1. Identity of the provider
These Terms of Service ("Terms") are issued by:
Sigmira — a trade name of Quincy van der Ree (sole proprietorship / eenmanszaak)
Verdiweg 671
3816 KW Amersfoort
The Netherlands
- Chamber of Commerce (Kamer van Koophandel / KvK) number: 82195757
- VAT (BTW) identification number: NL003652487B20
- Contact email: hello@sigmira.com
In these Terms, "Sigmira", "we", "us" or "our" refers to the entity above.
Sigmira is a trade name (handelsnaam) of Quincy van der Ree, who operates as a sole proprietorship (eenmanszaak) established in the Netherlands and registered with the Dutch Chamber of Commerce under the number above. The contract is therefore concluded with Quincy van der Ree, trading as Sigmira.
2. Definitions
In these Terms, the following capitalised terms have the meanings set out below:
- "Service" — the Sigmira software-as-a-service product-customizer platform, including the merchant dashboard, the embeddable customer editor, the rendering and file-generation pipeline, and all related software, APIs and documentation.
- "Customer", "you", "your" — the natural or legal person who registers for, subscribes to, or uses the Service. A Customer may be a Business Customer or a Consumer (see below).
- "Consumer" — a Customer who is a natural person not acting in the course of, or for purposes relating to, a trade, business, craft or profession (a natuurlijk persoon die niet handelt in de uitoefening van een beroep of bedrijf).
- "Business Customer" — any Customer who is not a Consumer, including merchants who use the Service in the course of an online retail business.
- "Merchant" — a Business Customer who embeds the Service in their online store so that End Users can personalise products.
- "End User" — a shopper or visitor of a Merchant’s store who interacts with the embedded customer editor. End Users are not parties to these Terms; their relationship is with the Merchant.
- "Customer Content" — any text, images, photographs, monograms, designs, artwork, logos, fonts, files, configurations and other material that a Customer or its End Users upload to, create within, or process through the Service.
- "Output File" — the print-ready file generated by the Service from a personalised design.
- "Plan" — a subscription tier (Starter, Growth, Pro, or Enterprise), billed monthly or annually.
- "Paddle" — Paddle.com Market Ltd and/or its affiliates, our authorised reseller and Merchant of Record (see Section 6).
- "Account" — the registered account through which a Customer accesses the Service.
- "DPA" — the Data Processing Agreement referenced in Section 18.
- "Privacy Notice" — Sigmira’s privacy notice referenced in Section 18.
3. Scope and acceptance of these Terms
3.1 These Terms govern your access to and use of the Service. By creating an Account, starting a free trial, subscribing to a Plan, or otherwise using the Service, you agree to be bound by these Terms.
3.2 If you enter into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.
3.3 Where you purchase a subscription, the sale and billing of that subscription are concluded with Paddle as Merchant of Record and are additionally governed by Paddle’s Buyer Terms (see Section 6). These Terms govern the provision and use of the Service itself.
3.4 The Service is offered in the English language and these Terms are provided in English.
3.5 We may make these Terms available in a durable form (e.g. downloadable PDF). For Consumers, we will ensure the Terms are made available before or at the conclusion of the contract in a way that allows them to be stored and reproduced (Article 6:230c / 6:234 BW).
4. The Service
4.1 What Sigmira does. Sigmira is a SaaS product-customizer platform. Merchants embed the Service in their online store (currently WooCommerce; Shopify support is planned) so that their End Users can personalise products, for example by adding text, uploading images or photographs, and creating monograms. For each personalised order, the Service generates a print-ready Output File that the Merchant receives.
4.2 Provision "as a service". The Service is provided over the internet on a subscription basis. We may update, modify, and improve the Service from time to time. For Consumers, any modification of the digital service beyond what is necessary to maintain conformity will be made only where permitted by, and in accordance with, Article 7:50ab BW (implementing Directive (EU) 2019/770), including any applicable obligation to inform you in advance and, where the modification negatively affects your access or use other than to a minor extent, to allow you to terminate.
4.3 Planned features are not guaranteed. References to planned or future functionality (such as Shopify support, or features described on a roadmap) are indicative only. They do not form part of the agreed characteristics of the Service, are provided without commitment as to timing or availability, and may change or be withdrawn.
4.4 Third-party platforms. The Service integrates with third-party e-commerce platforms (e.g. WooCommerce, Shopify) and payment infrastructure (Paddle). We are not responsible for those third-party platforms, their availability, or their terms.
5. Accounts, eligibility, and security of credentials
5.1 Eligibility. You must be at least 18 years old and able to enter into a binding contract to register for an Account.
5.2 Accurate information. You must provide accurate, current and complete registration information and keep it up to date.
5.3 Credential security. You are responsible for safeguarding your Account credentials and for all activity that occurs under your Account. You must notify us promptly at hello@sigmira.com of any unauthorised use or suspected breach of security.
5.4 One Account per entity. Unless agreed otherwise, Accounts are for the registered Customer and its authorised users only and may not be shared, sold, or transferred without our consent.
5.5 Responsibility for End Users. A Merchant is responsible for its own End Users’ use of the embedded editor, including informing End Users of any applicable terms and ensuring a lawful basis for processing any personal data the Merchant collects through the Service.
6. Plans, fees, and billing via Paddle (Merchant of Record)
6.1 Plans and fees. The Service is sold as subscription Plans (Starter, Growth, Pro, Enterprise), billed monthly or annually as selected at checkout. Current Plan features and prices are displayed at the point of sale.
6.2 Paddle as Merchant of Record. Our order process and billing are handled by Paddle, which acts as the Merchant of Record (authorised reseller) for all purchases of the Service. This means:
- (a) Paddle is the legal seller of record to you for the subscription. When you purchase a Plan, you purchase it from Paddle, and Sigmira makes the Service available to you under these Terms.
- (b) Paddle charges you, collects and remits VAT/sales tax, issues the invoice/receipt, and processes payments, refunds and chargebacks in accordance with Paddle’s Buyer Terms and Checkout Terms.
- (c) Sigmira provides the Service; Paddle handles the sale and the payment relationship. Your billing-related rights and obligations (payment methods, invoicing, tax treatment, chargebacks) are governed by Paddle’s terms in addition to these Terms.
6.3 VAT. Because Paddle acts as Merchant of Record, Paddle is responsible for determining, charging, collecting and remitting any applicable VAT or sales tax on your purchase. Prices are shown inclusive or exclusive of VAT as indicated at checkout. Business Customers with a valid VAT identification number may be able to enter it at checkout so that, where the reverse-charge mechanism applies, VAT is accounted for accordingly.
6.4 Invoices. Invoices and receipts are issued by Paddle and made available through Paddle’s systems (typically by email and/or a Paddle-hosted page). Sigmira does not separately issue tax invoices for these transactions.
6.5 Paddle’s terms. Paddle’s Buyer Terms are available at https://www.paddle.com/legal/buyer-terms. In the event of any conflict between these Terms and Paddle’s Buyer Terms with respect to the sale, payment, tax and refund mechanics, Paddle’s Buyer Terms govern those mechanics; these Terms continue to govern the provision and use of the Service.
6.6 Non-payment. If a charge fails or a payment is reversed (for example a chargeback), we and/or Paddle may suspend or terminate your access to the Service in accordance with Section 17.
7. Free trial
7.1 14-day free trial. We offer a 14-day free trial of the Service. No fee is charged during the trial period.
7.2 Cancellation during the trial. You may cancel at any time during the trial. If you do not cancel before the trial ends, your subscription will convert into a paid Plan and the first charge will be taken by Paddle, unless stated otherwise at sign-up.
7.3 Trial conditions. Trials are intended for evaluation. We may limit, suspend, or withdraw a trial, or restrict trial eligibility (for example to one trial per Customer), where we reasonably suspect abuse.
7.4 Consumer information. Where the trial converts into a paid, recurring subscription, we will ensure that Consumers are clearly informed before the trial begins of the fact that the subscription is recurring, the price, and how to cancel, in accordance with Article 6:230m BW.
8. Subscription term, automatic renewal, and cancellation
8.1 Term. A subscription runs for the billing period you select (monthly or annually) and, unless cancelled, renews automatically for successive periods of the same length so that the Service continues without interruption.
8.2 Cancellation generally. You may cancel your subscription at any time, effective at the end of the then-current billing period, through your Account and/or via Paddle. After cancellation you will not be charged for further periods, and you retain access until the end of the period already paid for.
8.3 Consumers — Wet Van Dam (statutory cancellation rights). For Consumers, and notwithstanding anything to the contrary in these Terms, the following mandatory Dutch rules apply (Articles 6:236 sub j and 6:237 sub k–n BW, "Wet Van Dam"):
- (a) No unfair tacit lock-in. After any initial fixed term, the contract will not be tacitly renewed for a further fixed term. Instead it continues for an indefinite period.
- (b) Cancel at any time, max one month’s notice. Once the contract continues for an indefinite period (i.e. after the initial term), a Consumer may cancel at any time with a notice period of no more than one month.
- (c) Monthly subscriptions. A monthly Consumer subscription may be cancelled at any time with no more than one month’s notice.
- (d) Annual subscriptions. Any tacit renewal of an annual Consumer subscription beyond the initial fixed year results in an indefinite-term contract cancellable monthly as set out above; it will not silently re-lock for another fixed year.
8.4 Business Customers. For Business Customers, the renewal and notice provisions in Sections 8.1–8.2 apply as agreed at checkout. The Wet Van Dam consumer protections in Section 8.3 do not apply to Business Customers, except to the extent a court applies them by reflexive effect (reflexwerking).
8.5 Effect of cancellation. On expiry or cancellation, your right to use the Service ends. Provisions intended to survive (including Sections 11–12, 15–16, 18, 19, 22, 23) survive termination. See Section 17 regarding data after termination and the DPA for data return/deletion.
9. Price changes
9.1 Notice of changes. We may change Plan prices. For ongoing subscriptions, we will give reasonable advance notice of any price increase by email and/or in-product notice before the increase takes effect.
9.2 Consumer right to terminate. Where a price increase applies to a Consumer’s ongoing subscription, the Consumer may terminate the subscription with effect from the date the increase would take effect, by cancelling before that date.
9.3 Business Customers. For Business Customers, price changes take effect from the next renewal period following notice, unless agreed otherwise.
9.4 Changes resulting from changes in applicable VAT/tax handled by Paddle are not "price changes" by Sigmira for the purposes of this Section.
10. Acceptable use and prohibited conduct
10.1 You agree not to, and not to permit any user or End User to:
- (a) use the Service in violation of any applicable law or regulation;
- (b) upload, create, process, or generate Content that is unlawful, infringing, defamatory, obscene, hateful, or that depicts or promotes child sexual abuse, violence, or illegal activity;
- (c) infringe the intellectual property, privacy, publicity, or other rights of any third party (including uploading trademarks, logos, or copyrighted artwork without authorisation);
- (d) attempt to gain unauthorised access to, interfere with, disrupt, or overload the Service or its infrastructure;
- (e) reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by mandatory law;
- (f) resell, sublicense, or provide the Service to third parties except as expressly permitted by your Plan (a Merchant embedding the editor for its own End Users is permitted use);
- (g) use the Service to send spam, malware, or to scrape or harvest data unlawfully;
- (h) circumvent usage limits, billing, or access controls.
10.2 Enforcement. We may investigate suspected violations and may remove Content, and/or suspend or terminate access, in accordance with Sections 11.5 and 17.
11. User and Merchant Content
11.1 Ownership. As between you and Sigmira, you (and, as applicable, your End Users) retain all ownership of your Customer Content. Sigmira claims no ownership of Customer Content.
11.2 Licence to Sigmira. You grant Sigmira a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, process, adapt, and render Customer Content solely to the extent necessary to provide, maintain, secure, and support the Service, including generating Output Files, displaying designs in the editor, and producing previews. This licence is granted for the duration necessary to provide the Service and ends when the Content is deleted, save for retained backups and as required to comply with law. Sigmira will not use Customer Content for unrelated purposes.
11.3 Your warranties. You represent and warrant that:
- (a) you own or have all necessary rights, licences, and permissions to the Customer Content and to grant the licence in Section 11.2;
- (b) the Customer Content, and Sigmira’s processing of it as contemplated here, does not infringe any third-party rights and is not unlawful; and
- (c) where End Users upload Content through your embedded editor, you have appropriate terms and a lawful basis in place with those End Users.
11.4 Merchant responsibility for End-User content. Merchants are responsible for the Content their End Users upload and for handling complaints about it. Sigmira processes such Content on the Merchant’s behalf under the DPA.
11.5 Takedown. We may remove or disable access to Content that we reasonably believe violates these Terms, infringes third-party rights, or is unlawful, and we will, where practicable and lawful, notify the responsible Customer. We operate a notice-and-takedown process; reports of infringing or unlawful Content may be sent to hello@sigmira.com.
11.6 Personal data in Content. Where Customer Content contains personal data, the DPA and Privacy Notice (Section 18) apply.
12. Intellectual property in the platform
12.1 Sigmira’s IP. The Service, including all software, source code, design, user interfaces, text, graphics, logos, the "Sigmira" name and marks, and all related intellectual property rights, are owned by Sigmira or its licensors and are protected by law. Nothing in these Terms transfers any such rights to you.
12.2 Licence to you. Subject to these Terms and payment of applicable fees, Sigmira grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your subscription term for your internal business purposes (or, for Consumers, for your own use).
12.3 Feedback. If you provide feedback or suggestions, you grant Sigmira a perpetual, royalty-free licence to use them without obligation to you.
12.4 Reservation. All rights not expressly granted are reserved by Sigmira.
13. Service availability, maintenance, and support
13.1 Reasonable efforts. We will use commercially reasonable efforts to keep the Service available, but, except where an SLA Plan expressly applies, we do not guarantee any specific uptime, and the Service is provided without a service-level commitment.
13.2 Maintenance. We may carry out scheduled or emergency maintenance, which may temporarily interrupt the Service. We will give reasonable notice of planned maintenance where practicable.
13.3 SLA Plans. Where your Plan (e.g. Enterprise) includes a specific service-level agreement, that SLA applies in addition to these Terms and prevails over Section 13.1 for the metrics it covers.
13.4 Support. Support is provided at the level applicable to your Plan, via the channels we designate. Support hours and response targets, if any, are as published for your Plan.
13.5 Consumer conformity unaffected. Nothing in this Section limits a Consumer’s statutory conformity rights under Section 14.
14. Warranty and conformity
14.1 Consumers — statutory conformity. For Consumers, the Service must conform to the contract as required by Dutch law, including the conformity rules for digital content and digital services in Book 7 of the Dutch Civil Code (Articles 7:50aa–7:50ag BW, implementing Directive (EU) 2019/770). These statutory consumer guarantees cannot be excluded or limited, and any "as-is" or disclaimer language in these Terms does not apply to Consumers to the extent it would reduce those mandatory rights. Where the Service is not in conformity, a Consumer is entitled to the statutory remedies (such as having the Service brought into conformity, a price reduction, or termination) on the conditions set out in those provisions.
14.2 Business Customers — limited warranty / as-is. For Business Customers, and to the maximum extent permitted by law, the Service is provided "as is" and "as available", and Sigmira disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, except as expressly stated in these Terms or an applicable SLA.
14.3 No guarantee of specific results. Sigmira does not warrant that the Service will be uninterrupted or error-free, or that every Output File will meet a Merchant’s specific print specifications; Merchants are responsible for verifying Output Files before production. This Section is subject to Sections 14.1 and 15.
15. Limitation of liability
15.1 Liability that cannot be limited. Nothing in these Terms excludes or limits Sigmira’s liability where it may not lawfully be excluded or limited, including liability for:
- (a) damage caused by intent or deliberate recklessness (opzet of bewuste roekeloosheid) of Sigmira or its management;
- (b) death or personal injury caused by Sigmira’s fault;
- (c) any mandatory statutory rights of Consumers (including statutory conformity remedies under Section 14); and
- (d) any other liability that cannot be excluded under applicable mandatory law.
15.2 Exclusion of indirect loss. Subject to Section 15.1, Sigmira is not liable for indirect or consequential loss, including loss of profit, loss of revenue, loss of business, loss of goodwill, or loss of anticipated savings, or for loss or corruption of data beyond what mandatory law requires us to bear.
15.3 Cap on liability (Business Customers). Subject to Section 15.1, Sigmira’s total aggregate liability to a Business Customer under or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, is limited to the fees paid by or on behalf of that Customer for the Service in the twelve (12) months preceding the event giving rise to the liability.
15.4 Cap on liability (Consumers). For Consumers, any limitation of liability applies only to the extent permitted by mandatory law, and the carve-outs in Section 15.1 always prevail.
15.5 Customer Content. Sigmira is not liable for Customer Content or for the consequences of Output Files produced from designs supplied by you or your End Users, except to the extent caused by Sigmira’s own breach or as set out in Section 15.1.
15.6 Time bar. Subject to mandatory law, any claim against Sigmira must be notified in writing within a reasonable time after the Customer became or should have become aware of it.
16. Indemnification (Business Customers)
16.1 A Business Customer shall indemnify and hold harmless Sigmira against third-party claims, damages, losses, and reasonable costs (including reasonable legal fees) arising out of or relating to:
- (a) the Business Customer’s Customer Content or its End Users’ Content (including IP infringement, unlawful content, or privacy violations);
- (b) the Business Customer’s breach of these Terms or of applicable law; or
- (c) the Business Customer’s use of the Service in a manner not authorised by these Terms.
16.2 This indemnity does not apply to Consumers.
16.3 Sigmira will notify the Business Customer of any such claim, allow the Business Customer to participate in the defence, and not settle without consultation, save to protect its legitimate interests.
17. Suspension and termination
17.1 Suspension. We may suspend your access to the Service, in whole or in part, with notice where practicable, if:
- (a) you fail to pay amounts due (including a failed charge or chargeback via Paddle);
- (b) we reasonably believe your use violates Section 10, infringes third-party rights, or is unlawful; or
- (c) suspension is necessary to protect the security, integrity, or availability of the Service or other users.
17.2 Termination by you. You may terminate by cancelling your subscription in accordance with Sections 8 and 7.
17.3 Termination by us. We may terminate or not renew the contract for material breach that is not cured within a reasonable period after notice (where the breach is curable), for repeated or serious violations of Section 10, for unlawful Content, or for non-payment. For Consumers, termination by us will respect mandatory consumer-protection and proportionality requirements.
17.4 Effect. On suspension or termination, your right to use the Service is suspended or ends. Subject to the DPA and applicable law, we will make Customer Content available for export for a reasonable period and then delete it. Fees already due remain payable; refunds (if any) are handled by Paddle and subject to Section 22 and the Refund & Cancellation Policy.
18. Data protection and security
18.1 Sigmira processes personal data in accordance with the GDPR (Regulation (EU) 2016/679) and the Dutch Uitvoeringswet AVG.
18.2 Privacy Notice. Our processing of personal data in our capacity as controller (e.g. Account and billing-related data) is described in our Privacy Notice. Billing data processed by Paddle is governed by Paddle’s privacy terms.
18.3 Data Processing Agreement. Where Sigmira processes personal data on a Merchant’s behalf (for example, End-User Content and personal data submitted through the embedded editor), Sigmira acts as processor and the Data Processing Agreement (DPA) applies and forms part of the contract.
18.4 Security. Sigmira maintains appropriate technical and organisational measures as described in the DPA and/or Privacy Notice.
18.5 This Section does not duplicate the DPA or Privacy Notice; in case of conflict on data-protection matters, the DPA prevails.
19. Confidentiality
19.1 Each party may receive confidential information of the other. Each party will keep the other’s confidential information confidential, use it only to perform under these Terms, and protect it with reasonable care.
19.2 Confidentiality does not apply to information that is or becomes public without breach, is lawfully known or received without restriction, or must be disclosed by law or court/regulatory order (with notice where lawful).
19.3 This Section survives termination for three (3) years, except for trade secrets which remain protected for as long as they qualify as such.
20. Force majeure
20.1 Sigmira is not liable for any failure or delay in performing its obligations (other than payment obligations) caused by circumstances beyond its reasonable control (overmacht, Article 6:75 BW), including internet or hosting-provider outages, failures of upstream service providers, cyber-attacks, power failures, strikes, war, terrorism, pandemics, natural disasters, or acts of government.
20.2 If a force-majeure event continues for a prolonged period, either party may terminate the affected obligations. This Section does not affect a Consumer’s mandatory rights.
21. Changes to these Terms
21.1 Right to amend. We may amend these Terms (for example to reflect changes in the Service, law, or business practices). We will publish the updated Terms with a revised "Last updated" date.
21.2 Notice. For material changes affecting ongoing subscriptions, we will give reasonable advance notice by email and/or in-product notice before the changes take effect.
21.3 Consumers — right to reject. Where a change materially and to your detriment alters the contract, a Consumer may reject the change by terminating the subscription before the change takes effect; in that case the existing Terms apply until the end of the current paid period. Continued use after a non-material change, or after the notice period for a material change without termination, constitutes acceptance.
21.4 Business Customers. For Business Customers, changes take effect on the date stated in the notice, or at the next renewal, as indicated.
22. Right of withdrawal (Consumers) and refunds
22.1 Statutory right of withdrawal. Under the EU Consumer Rights Directive (2011/83/EU) as implemented in Articles 6:230o ff. BW, a Consumer who concludes a distance contract for a digital service generally has a 14-day right of withdrawal.
22.2 Express request to begin / waiver. If a Consumer expressly requests that performance of the Service begin during the 14-day withdrawal period, and expressly acknowledges that they will lose the right of withdrawal once the Service has been fully performed, the right of withdrawal is lost or limited to that extent in accordance with Article 6:230p sub d BW and Article 16 of Directive 2011/83/EU. Where the Service is supplied during the withdrawal period at the Consumer’s request and the Consumer then withdraws, the Consumer may owe a proportionate amount for the part performed.
22.3 No voluntary refunds after a paid charge. Save as required by mandatory law, Sigmira does not offer voluntary refunds after a paid charge has been taken. This is without prejudice to any mandatory statutory consumer rights, including the right of withdrawal in Section 22.1 (where not validly waived) and statutory conformity remedies in Section 14.
22.4 Refunds handled by Paddle. Because Paddle is the Merchant of Record (Section 6), any refund (including one arising from a valid exercise of the right of withdrawal) is processed by Paddle under Paddle’s Buyer Terms.
22.5 Refund & Cancellation Policy. Full details of trials, cancellation, withdrawal, and refunds are set out in our separate Refund & Cancellation Policy, which forms part of these Terms.
23. Complaints, dispute resolution, governing law, and jurisdiction
23.1 Complaints. If you have a complaint, please contact us first at hello@sigmira.com. We aim to acknowledge complaints promptly and to respond within a reasonable period. For billing complaints, you may also need to contact Paddle as Merchant of Record.
23.2 Governing law. These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Netherlands. For Consumers, this choice of law does not deprive the Consumer of the protection of mandatory provisions of the law of the country of their habitual residence (Article 6 Rome I Regulation (EC) No 593/2008).
23.3 Jurisdiction. The competent court is the Rechtbank Midden-Nederland, location Utrecht, the Netherlands. For Consumers, this is without prejudice to mandatory consumer forum rules: a Consumer may bring proceedings in, and may be sued only in, the courts of their place of domicile, in accordance with Articles 17–19 of the Brussels I bis Regulation (EU) No 1215/2012 and applicable mandatory law.
23.4 Alternative dispute resolution. Note: the European Commission’s Online Dispute Resolution (ODR) platform was permanently discontinued on 20 July 2025 (the ODR Regulation (EU) No 524/2013 was repealed by Regulation (EU) 2024/3228) and is therefore no longer available; do not link to it. Consumers may still use available alternative dispute resolution (ADR) bodies.
23.5 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in effect, and the invalid provision will be replaced by a valid one that most closely reflects its intent (and, for Consumers, by the applicable statutory rule).
24. Contact
Sigmira — Quincy van der Ree (eenmanszaak)
Verdiweg 671, 3816 KW Amersfoort, The Netherlands
Email: hello@sigmira.com
KvK: 82195757 — VAT/BTW: NL003652487B20
For billing and payment matters, our Merchant of Record is Paddle; see https://www.paddle.com/legal/buyer-terms.