Frequently asked questions
A grab-bag of the questions merchants ask most often, with straight answers: the kind of things you’d otherwise fire off in an email before committing. If you’re weighing Sigmira up, or just want a quick sanity check on how something works, this is the fastest place to find it.
Does Sigmira change my product prices?
No. Your base price, tax and shipping are untouched. Pricing rules only add a customisation fee on top, shown as Customization Fee on the cart line. With no rules, customisation is free. See How pricing works.
Do I have to rebuild my products in Sigmira?
No. Sigmira works on top of your existing WooCommerce products: there’s no separate catalogue. You just switch on customisation for the products you choose. See Connect your store.
Where are the print-ready files?
On each order (the Production files section) and collected together under Exports. See Download print-ready files.
What file formats can I produce?
PNG, JPG or PDF, at 72–600 DPI. Use 300 DPI or higher for print. Defaults come from the product’s print method.
Can customers save and come back to a design?
Yes. If saving is enabled, customers can Save Design and find their designs under My Designs in WooCommerce My Account.
Does the editor slow down my shop?
No. The editor runs on Sigmira’s servers and opens in its own frame, so it doesn’t load on your normal product pages or affect your site’s speed.
Can I edit a customer’s design before printing?
Yes. Open the order and click Edit design, then Save & re-export. You can always Revert to customer’s original. See View customer designs.
Can I use Sigmira on more than one store?
Yes, up to your plan’s store limit. Each store activates the same licence key. See Billing & subscription.
Can customers upload their own artwork?
Yes: either anywhere via the Uploads panel, or into a fixed upload zone you’ve placed. You control the allowed file types and size.
Still have a question?
See Get support.
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