Get support
Stuck on something the rest of the guide doesn’t cover? This page gets you help fast and, just as usefully, shows you how to ask so the answer comes back on the first reply rather than the third. Most questions are already answered in the FAQ and Common issues, so a quick look there is worth it; for everything else, here’s how to reach us and what to include.
Before you get in touch
A quick look at these usually solves it fastest:
- Common issues & fixes — the quick fixes by symptom.
- Frequently asked questions — the questions merchants ask most.
How to contact support
Reach Sigmira support using the contact details in your Sigmira account and your welcome email.
What to include
The more of this you can share, the faster we can help:
- What happened and what you expected instead.
- Where — the page or screen (a product setup, an order, the editor, the storefront).
- The exact message you saw, word for word, if there was one.
- The order ID if it’s about a specific order.
- A screenshot — often the quickest way to show the problem.
- Your store URL and roughly when it happened.
Helpful to know
- Your licence status (Active, Grace, Inactive), shown on the License page.
- Whether the issue affects one product or all of them.
- Whether it’s something you see in admin, or something a customer hit on the storefront.
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